Services
Each engagement begins with a live business question and ends with a practical route forward. Scope can be adapted to your app, data maturity, and internal capacity.
01Baseline assessment · 3–4 weeks
A focused review of what customers search, where discovery breaks down, and which gaps deserve attention first.
A prioritised opportunity map, query taxonomy, and 90-day measurement plan.
02Instrumentation · 2–3 weeks
Define events and metrics that connect every query, result interaction, reformulation, and conversion without collecting unnecessary data.
An implementation-ready tracking specification and quality assurance checklist.
03Decision support · 2 weeks
Turn existing search behaviour into clear product, content, and merchandising actions for one high-value customer journey.
Evidence-backed recommendations, an experiment backlog, and stakeholder readout.
Included throughout