Legal
Privacy notice
How Gateway Synchub collects, uses, protects, and retains personal information.
Last updated 17 August 2026Information we collect
When you contact us, we may collect your name, work email, company, telephone number, enquiry details, and correspondence. With consent, we may also receive limited website analytics such as page views, device category, broad location, and referral source. We do not ask you to submit customer search data through this website form.
Why we use it
We use personal information to respond to enquiries, assess potential engagements, deliver agreed services, maintain business records, improve this website, protect our systems, and meet legal obligations. Our basis may be consent, steps requested before a contract, performance of a contract, legal obligation, or legitimate business interests where appropriate.
Sharing and international processing
We share information only with service providers needed to operate our website and business, professional advisers, or authorities where legally required. Providers must protect the information and use it only for the agreed purpose. If information is processed outside Malaysia, we take reasonable steps to ensure suitable protection. We do not sell personal information.
Retention and security
Enquiry records are normally retained for up to 24 months after our last substantive contact, unless an engagement begins or law requires longer retention. Contract and financial records may be retained for the applicable statutory period. We use access controls, limited collection, and appropriate technical and organisational safeguards, but no internet transmission is completely risk-free.
Your choices and rights
Subject to applicable law, you may ask to access or correct personal information, withdraw consent, object to certain processing, or request deletion where retention is no longer required. Withdrawing consent does not affect earlier lawful processing. You may decline optional analytics cookies without losing site functionality.
Contact
Send privacy questions or requests to hello@gateway-synchub.digital, call +60 85-76600185, or write to Gateway Synchub, Section 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor, Malaysia. We may verify your identity before completing a request.